Refund & Exchange Policy

Custom items generally cannot be returned or exchanged once production has begun, except as described below.

You can cancel your order within 3 hours of placing it.

Go to My Builda, select the order you'd like to cancel, and request a refund. Once your cancellation is confirmed, the refund will be returned to your original payment method.

After the 3-hour cancellation window has passed, your order will enter the production process and can no longer be canceled or refunded.

Please keep a complete, unedited unboxing video when opening your package. If the item is already damaged before it is opened, contact Builda Customer Support with your order number and the unboxing video. We will review the situation with you and discuss an appropriate resolution.

For a shipping, damage, or order question, contact Builda Customer Support at support@builda.work and include your order number and relevant details.