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Shipping Policy

Builda ships worldwide except to destinations that cannot be served due to force majeure or other delivery restrictions.

Order Processing and Production

ProductProcessing and production time
Resin figurines17 days
Resin keycap12 days
Acrylic standees12 days

These periods are the estimated time needed to process and produce each custom item before shipment.

Shipping Method and Estimated Delivery

Orders are shipped by air freight. Delivery estimates vary by destination and may fluctuate during major holiday peaks.

DestinationEstimated shipping time
China3–5 days
Japan3–5 days
United States and CanadaStandard shipping: 10–15 days Expedited Shipping: 7–12 days
Other destinationsGenerally 12–30 days

These are reference estimates only. Customs clearance, weather, flight changes, geopolitical conditions, and other circumstances beyond Builda's control may affect transit time. Delivery may also take longer during major holiday periods.

Shipping Fees

Shipping fees are charged per order.

Destination / RegionShipping Fees
ChinaFree shipping
JapanFree shipping
United States and CanadaStandard shipping: Free shipping Expedited Shipping: $2.99 per order
Other standard destinations*Free shipping
High-fee destinations**$9.99 per order

*Other standard destinations are countries not listed in the other rows and not classified as high-fee destinations.

**High-fee destinations: South Africa, Colombia, Chile, Brazil, Malaysia, Switzerland, Norway, Serbia, and Israel.

Total Delivery Time

Total delivery time = order processing and production time + shipping transit time.

Tracking Your Order

After your order has shipped, use the order number to look up its delivery status on 17TRACK.

Customs Duties and Taxes

Builda covers customs duties for orders except in certain destinations. Customers generally do not need to arrange or pay customs duties. Destination-specific exceptions may apply.

Delays Beyond Builda Control

Transit estimates are provided for reference. Builda is not responsible for delays caused by circumstances beyond its control, including weather, flight disruptions, customs inspections, geopolitical events, or carrier operations.

Questions about this policy? support@builda.work